Product Purchase Emails

When you add a product in Enlitly, the system automatically creates the below items:

A LIST named “Purchased: [Product Name]” – You will see this List when you click on the List module. This is where the contact information of all those who purchased your product will be added.

A SEQUENCE named “Purchased: [Product Name]” attached to the list created in step 1. The sequence has a default purchase email in it. You can edit this email to make it more personalized. This means whenever someone joins the purchase list, a purchased email will trigger.

AN AUTOMATION with the below settings:

Action: Purchased

Product: [Product Name]

Integration: Enlitly [Enlitly]

List: Purchase: [Product Name]

This automation implies that whenever a user purchases your product, the email, first name, and last name will automatically get added to the Enlitly List.

CUSTOMER LOGIN CREDENTIALS

When a customer purchases a product, if the customer does not have an enlitly account, the customer will get a system-generated email with a Username & Password and a link to log in to your student portal. This email is generated using your business’s preferred email. This is usually your account email, but if you would like to change it, you can get it changed by contacting us at [email protected]

Note that there are 2 ways to sign up for a new account.

Option 1 – Purchasing without an account. In this case, the customer will receive 2 emails, a System-generated email with a Username and Password and a “Purchase Confirmation Email” as per the defined setup.

Option 2 – Sign up via your business sign-up page. Note that creating an account this way won’t grant access to any product. In this case, the customer will receive an account verification email.

AUTOMATION SETUP

In case you decide that you want to send a purchase confirmation email via another Email Service provider, you can create an integration with the other email service provider (in the integration section) and define new automation that adds purchase emails to the third-party email service.

We recommend that even if you want to use external ESP to send purchase emails, you should still keep the automation that adds contacts to your Enlitly list because the same list is used for sending drip emails.

This means that you will have 2 automation for the same product, one will send emails to Enlitly List using Enlitly Integration and the other will send emails to the external list using external ESP integration.

You can delete the purchase sequence from Enlitly in case you do not want to use Enlitly to send the purchase email, however, do not delete or modify the automation that adds purchase emails to Enlitly list.

ADDITIONAL NOTES

Remember to verify your email. The verification option is on the top right side of the product module. Purchase emails are not triggered unless the email is verified.

In case you want to change the email design, use Stripo to export templates and import them into Enlitly. This has been explained in a separate article. We will soon introduce our own email builder